Hotoffersdaily answers its own phones, and here you will find the kitchen number, the email address and the delivery address for our Hamilton meal operation.
There is no ticket system and no outsourced call centre. Ring the kitchen number and you will speak to someone who was on the packing line this morning, which is usually faster than email when something needs fixing on the same day.
+64 7 491 6038
Best between 6am and 5pm on weekdays. If it rings out we are on the pass, so try again in ten minutes or send an email instead.
hotoffersdaily@gmail.com
Use this for orders, invoices, dietary questions and anything you want in writing. Most emails get a reply within a few hours on a working day.
181 Kahikatea Drive, Melville, Hamilton 3206, New Zealand
Turn off Kahikatea Drive at the second service lane and look for the roller door with the green stripe. Parking is right outside.
Whether it is a new weekly box, an office lunch order, an allergy question or a problem with last night's dinner, this form goes straight to the kitchen inbox. Give us enough detail to act on and we can usually fix things without a back and forth.
We are a couple of minutes from the Hamilton city end of the Waikato Expressway and about ten from the Frankton rail yards. If you are coming for a planned tour, park in the marked bay and go around to the door on the right hand side.
We work early because the food does. The phones open the moment the first batch goes on, and the delivery vans leave before lunchtime so your box is in the fridge before the afternoon.
Each route runs on a fixed timetable so you know roughly when your box turns up. If you are on the edge of a route and unsure whether we cover you, send an address through the form above and we will check it against the driver's sheet.
Delivered five days a week, free on all weekly boxes. Melville, Frankton, Hamilton East, Claudelands and the central streets all sit on the same run.
Tuesday and Thursday afternoons. Cambridge orders close at noon the day before, Te Awamutu orders close at 4pm.
Wednesday deliveries. Same free delivery rate as Hamilton for weekly boxes, though one-off orders carry the wider Waikato fee.
Friday run only. We leave early because the road can be slow in winter, and Raglan boxes go out first on that route.
Standing lunch orders get a scheduled slot, usually between 11am and 12:30pm. We work around your meeting calendar if you tell us when the room is used.
We can arrange courier delivery for freezer-friendly meals. Send the address and a rough quantity and we will come back with a per box figure.
For everyday questions the kitchen line is quickest. For anything that needs an actual decision, these four are the people who can make it.
Head chef
Dishes, textures, reheating and anything about how a meal should look when it reaches you.
Registered dietitian
Allergies, dietary requirements, portion sizes and anything clinical you have been asked by a doctor.
Operations manager
Delivery times, route changes, new addresses and anything to do with a missed box.
Delivery lead
Access codes, gate instructions, loading zones and the easiest way into your building.
Rather than emailing a named person directly, put their name in the message box on the form above and we will route it internally.
The question we get asked most by nurses and factory staff, answered properly. Which box size holds up to a rotating roster and which one ends up in the bin.
A slower growing season puts more sugar into the vegetable and it survives chilling far better. It is also why a winter box costs less than a summer one.
We would rather answer a question properly than have you guess and end up with a box you did not want. There is a person at the pass who has been doing this for years, and a two minute phone call usually sorts out what three emails cannot.