Our commitment
We want the food to arrive in the condition it left the kitchen. If a box turns up damaged, warm, incomplete, or with a dish that was not what you ordered, we will sort it out.
When we refund or replace
Most problems are fixed with a replacement box on the next delivery run. A refund is offered where a replacement is not practical, or where you would rather not receive one.
- Items missing from a box
- Meals damaged in transit or past their use-by date on arrival
- An order delivered to the wrong address through our error
- An order we cancelled and could not reschedule
How to raise a problem
Tell us within 48 hours of delivery. Email hotoffersdaily@gmail.com or call +64 7 491 6038 with your order number and, if you can, a photo of what arrived. The sooner you get in touch, the easier it is for us to check what happened on that run.
How long refunds take
Refunds are approved within one working day of us confirming the problem. Card refunds then take five to ten business days to appear, depending on your bank. Account customers see the credit on their next invoice.
What we do not cover
We cannot refund food that was left out of the fridge for hours, reheated against the instructions on the lid, or simply did not suit your taste. Change-of-mind cancellations made after the weekly cut-off also fall outside this policy.
Your rights under New Zealand law
Nothing in this policy takes away your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you feel we have not resolved a complaint fairly, you can take it to the Disputes Tribunal or contact Consumer Protection.