Information we collect
When you order from Hotoffersdaily or send us a message, we collect the details we need to get food to you. That usually means your name, delivery address, phone number, email address and the contents of your order.
If you pay by card, our payment provider handles the transaction and passes us a reference number. We never see or store your full card number. If you tell us about a dietary requirement or an allergy, we keep a note of it so the kitchen can prepare your meals safely.
- Contact details: name, phone, email and delivery address
- Order history and menu preferences
- Allergy and dietary notes you give us
- Messages sent through our forms or by email
- Basic technical information such as browser type and pages visited
How we use your information
We use your details to prepare, pack and deliver orders, to answer questions, to process payments and refunds, and to keep the records that Inland Revenue and food safety rules require us to hold.
If you have opted in, we send occasional emails about menu changes and seasonal offers. Every one of those emails carries an unsubscribe link, and clicking it takes you off the list straight away.
Who we share it with
We share information only where it is needed to run the service. Delivery drivers see the name and address on the run sheet. Our payment provider sees the transaction. Our email provider handles the messages we send you.
We do not sell your personal information, and we do not hand it to advertising networks for their own use. If a government agency has a lawful reason to ask for it, we provide what the law requires.
How long we keep it and how we protect it
Order and payment records are kept for seven years, which is the period New Zealand tax rules require. Marketing preferences are kept until you unsubscribe. Messages sent through our contact forms are cleared out after two years.
Access to customer records is limited to staff who need it for their work. Data sits on systems with encryption in transit, and we review access whenever someone leaves the business.
Your rights
Under the Privacy Act 2020 you can ask to see the personal information we hold about you, ask us to correct it if it is wrong, and ask us to delete it where we are not required to keep it.
- Request a copy of your information
- Correct anything that is out of date
- Ask us to stop sending marketing emails
- Ask us to delete your account and contact details
Send the request to hotoffersdaily@gmail.com and we will respond within twenty working days.
Contacting us
Privacy questions and requests go to the email address above, or by post to Hotoffersdaily, 181 Kahikatea Drive, Melville, Hamilton 3206, New Zealand. If you are not happy with how we have handled a request, you can complain to the Office of the Privacy Commissioner.